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FAQs

What is the IGT frame made of?

Both sized IGT systems use the same 14 gauge galvanized, USA steel frame and 18 gauge galvanized, USA steel wall panels and all stainless steel hardware.

What is the IGT frame/spring pad made of?

The IGT pads are specially made for in-ground trampoline applications and are constructed with the best 22 oz. vinyl that will stand up to all elements and conditions. Padded with American made, one inch, high-density foam that will keep the children safe. We use a unique bungee system to secure the pad in place while also giving a bit of shock absorption to the attachment points so your pad will always be right where it’s supposed to be with less stress to the seams. And the bungees are replaceable if one ever gives way.

What is the springs size and spring count?

We use American made, pre-galvanized or optional Stainless Steel 8.5 x 1 1/8 inch springs. Our 12’IGT system has 96 springs and our 15’ IGT system has 120 springs, the highest spring counts in the industry.

What is the size of the jump mat?

The 12’ IGT system has a 10’ 4” jump mat and the 15’ IGT system has a 13’ 4” jump mat.

What is the maximum jumper weight?

450

How long does it take to receive the trampoline?

We ship our systems out the same day the order is placed as long as it is before 12 pm Arizona time. Normal transit time is 3-7 business days anywhere in the lower 48 states.

How do you winterize the IGT system?

The IGT systems are designed to withstand all climates and conditions. We do not recommend taking the system apart for the winter. The IGT system can be used all winter long. We do recommend clearing snow from the jump surface especially if a cover is used to avoid stretching the springs. Do not use a shovel as the jump surface can be damaged, a broom of leaf blower work great.

What size and shape trampolines do you offer?

Our In-Ground Trampoline (IGT) system is offered in a 12 foot and 15 foot round model.

Maintance

Click to Download our IGT Maintenance Guide here:

IGT Care and Maintenance

Will the IGT system work with a safety net enclosure?

A netting system can be adapted to the IGT system using an adapter kit that bolts to the steel walls of our system. This does require some basic mechanical skills and tools.

What effect does the in-ground system have on the bounce?

The IGT system includes our new Max-Airflow jump mat which allows for 20x greater air-flow than conventional jump surfaces. Our systems are designed to let additional air escape through the gap between the frame the jump mat where the springs are located. Our spring/frame pads covering the springs and frame are designed to lift on each bounce allowing the air to escape. Our new SILENCERS allow for greater air-flow and eliminate “pad-slap”. Our high spring counts ensure a great bounce.

What are the warranty policies?

Frame 10 years
Springs 3 years
Pad and jump mat 2 years

Are there replacement parts available?

We do carry a complete line of replacement parts. We offer these parts to our customers at a great discount which can be shipped immediately.

What are your shipping policies?

Our IGT system can be shipped anywhere in the U.S. for $250. The system comes in 4 boxes totaling approximately 330lbs. Shipping rates outside the U.S. depend on location and tax implications. Price quotes are available upon request.

What about drainage concerns?

We recommend the IGT system to be installed 2-4 inches above the ground, burming the soil up to the edge of the trampoline. This will keep water from flowing into the pit in the event of heavy rain while maintaining a flush mount appearance. Depending on your local soil conditions, you may opt to put a few inches of gravel in the bottom of the pit creating a sump effect to prevent standing water.

How do I go about excavating the pit?

Some customers dig their own hole; others opt for day laborers or local excavators to dig the pit. Other options include renting excavating equipment, hiring landscaper or pool builders for excavation and/or install. It is always recommended to contact the local utility companies to mark hidden utilities before digging.

How many people and how long does it take to assemble the system?

It takes 2 adults less than 2 hours to assemble the trampoline. Once the pit is ready, 3-4 adults to lower the system into place is recommended.

FIND AN INSTALLER NEAR YOU

In-Ground Trampolines has a growing list certified dealers/installers. If you need a contractor in your area, we are happy to help you find one.

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