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IGT Return policy
Any products purchased from IGT can be returned within 30 days of purchase.
Defective or damaged products will be replaced at no cost to the buyer. Defective or damaged products will need to be returned to IGT before sending the replacements. We will provide you with a pre-paid shipping label.
If you just changed your mind or want to return for whatever reason, be advised that all outbound and return shipping or freight will be the responsibility of the buyer and those fees will be deducted from your refund. If you have any questions about return shipping costs please contact In-Ground Trampolines.
All returns need to be sent back in the original packaging. Freight returns need to be as they were shipped, on a 48” x 40” pallet and securely shrink-wrapped.
Once IGT receives the returned item(s) and have determined they are in good condition, we will issue a refund to the credit card used for the purchase. You will receive a confirmation email with the refund amount. Refunds usually appear on your account within 48 hours after the credit is issued.